Simply put, an employee’s direct manager or supervisor has the greatest impact on an individual’s engagement in the workplace. While organizational culture, competitive pay practices, inspiring mission statements, and exceptional top leadership have an influence, it is the daily interaction and relationship with their manager/supervisor that drives employee engagement. Solid statistical analyses support this fact across all types of industries and businesses. Knowing this, how can business owners and leaders most readily impact the performance, retention, and satisfaction of their valuable employees? Three lessons from exceptional businesses stand out:
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